- Monthly proof of reserves users can self‑verify
- Low OKX trading fees with volume‑tiered VIPs
- OKX Web3 wallet and browser extension
Task‑based new‑user rewards in the app
OKX Overview
OKX Screenshots

OKX Pros and Cons
Pros
- Low maker and taker fees with clear VIP tiers
- Deep spot and derivatives coverage with unified margin
- OKX wallet support for multichain deposits and the Web3 wallet extension
- Monthly proof of reserves with self‑verification tools
- Fast OKX app with TradingView charts and copy trading
Cons
- Retail derivatives unavailable in the UK and limited in the EEA
- EEA base spot fees are higher than the global base
- Welcome offers vary by region and campaign
- KYC required; large withdrawals may be reviewed
What Is OKX? Background and Oversight
OKX is a global cryptocurrency exchange launched in 2017 and operated for most international users by Aux Cayes FinTech Co. Ltd. in Seychelles. The brand reintroduced itself as OKX in 2022 to reflect a platform that spans exchange trading and Web3.
OKX grew on low fees, deep market coverage, and a unified account that shares collateral across spot, margin, and derivatives. The exchange runs an integrated OKX wallet on mobile and a Web3 wallet extension for on‑chain activity. Users can trade on the OKX app or web with TradingView charts and pro order types.
In 2025 the company expanded regulated access in the EU and the US and launched an OKX card in Brazil via OKX Pay. It publishes monthly proof of reserves with public wallet data and a verifiable liabilities tree. Incidents and risk controls are covered in the Safety section.

Features and Services
OKX offers a broad product set with low OKX trading fees, a unified account that shares collateral across spot, margin, and derivatives, and an integrated OKX Web3 wallet. The focus is depth and capital efficiency rather than simple buy and sell only.
Trading Options

Markets offered. Live markets include Spot, Margin, Convert, P2P, and OTC. Margin is available on supported pairs up to 10×. Product visibility follows local rules. U.S. offers spot and buy or sell only. UK retail derivatives are unavailable. EEA retail derivatives are limited. Australia offers derivatives to wholesale clients only. Dubai access depends on VARA client category.
Interface modes. The OKX app and web offer TradingView charts, order book and depth, plus limit, market, stop, OCO, and strategy orders. Layouts are configurable. Mobile and web have no material gaps for core trading.
Pairs and assets. Coverage spans major base currencies (USDT, USDC, BTC, ETH) with fiat pairs such as EUR, GBP, and USD where supported by entity. OKX lists 296 assets and 702 spot pairs.
Liquidity snapshot. CoinGecko on Nov. 11, 2025 reports ~$3.41 billion in 24‑hour spot volume on OKX.
Derivatives and Leverage Controls

Availability. Derivatives include USDT‑, USDC‑, and coin‑margined perpetuals, dated futures, and BTC/ETH options. Pre‑market perpetuals convert to standard contracts at listing. Contracts settle in the quoted collateral or, for options, in BTC or ETH.
Leverage and margin modes. Headline leverage reaches up to 125x on liquid perps and futures. Modes include isolated, cross, and portfolio margin under the unified account. Liquidations use mark price with an insurance fund and auto‑deleveraging as backstops. Funding accrues every 8 hours on most perpetuals.
Regions and eligibility. U.S. users access spot only. UK retail cannot trade derivatives and must pass an appropriateness test under the promotions regime. EEA retail access is limited. In Australia, derivatives are available to wholesale clients. In Dubai, access depends on VARA client category. KYC and suitability checks apply.
Risk disclosure. Leverage amplifies gains and losses. Liquidations, auto‑deleveraging, and parameter changes can occur during volatility. Read contract specs and funding notices before trading.
Supported Assets
Asset coverage. OKX lists 296 cryptocurrencies and 702 spot pairs. Major base currencies include USDT, USDC, BTC, and ETH. UK and EEA token lists are curated by entity and may differ from the global list.
Stablecoins and networks. USDT and USDC are available across multiple networks. Supported routes include ERC‑20, TRC‑20, BEP‑20 (BSC), Solana, Arbitrum One, Optimism, Polygon, and Avalanche C‑Chain. Always match the network to the receiving wallet.
Listing cadence and policy. Listings, pre‑market conversions, and delistings are posted in the Announcements hub with UTC timelines. Issuers apply via the public listing portal.
Native token impact. OKB is the house token. Holding OKB reduces maker and taker fees under the VIP schedule and provides access to Jumpstart allocations, lowers trading fees, and counts toward VIP tier qualification.
Staking and Rewards

Product scope and yields. Earn includes Simple Earn (Flexible and Fixed), On‑chain Earn, Dual Investment, and BTC Yield+. Yields are variable and shown in app per offer. On‑chain Earn connects to protocol staking. Simple Earn and BTC Yield+ are custodial.
Fees, commission, and payout cadence. Rewards display net of platform commission. Flexible accrues frequently and redeems anytime. Fixed terms lock until maturity. On‑chain Earn follows each network’s schedule. Dual Investment settles at a set daily time. BTC Yield+ credits once per day.
Eligibility, limits, and exit. KYC is required. Availability varies by region and asset. Per‑asset and per‑user caps may apply during campaigns and are shown on the offer screen. On‑chain Earn may include unbonding periods. Fixed terms do not support early redemption. Dual Investment offers early redemption on most pairs and may return less than the initial subscription if market conditions moved against the target. ETH/BTC early redemption is not available.
Card
Program and eligibility. The OKX Card is an international Mastercard debit card linked to OKX Pay. It is live in Brazil for verified residents. A virtual card is issued at launch. Apple Pay and Google Pay are supported.
Rewards and costs. The focus is low spend costs rather than cashback. Issuance and spending fees are zero. International purchases have zero IOF and use the Mastercard rate without extra FX markup. Limits apply and are shown in app.
Funding and settlement. Spending draws from OKX Pay USD‑stablecoin balances. Top up by converting or depositing supported stablecoins. Non‑USD transactions settle at market rates without a spread.
Controls and restrictions. Manage the card in app. View the virtual PAN, freeze or unfreeze, set alerts, and track limits. Availability and merchant categories follow local rules.
Copy Trading and Bots

Availability and access. Copy trading supports spot and perpetuals. Leaderboards and a My copies view help manage positions. Trading bots include grid, DCA, arbitrage, slicing, and a Signals Marketplace. Features live in the Trade section on web and the OKX app. Eligibility depends on region and KYC.
Pricing and fees. Copy trading uses a performance share. Lead traders can charge up to 30% based on level. Standard trading fees apply to copied orders. Bots do not add a platform fee beyond trading costs. Signals Marketplace uses subscription pricing.
Controls and risk disclosures. Followers can set allocation caps, stop loss, and drawdown limits. Leaders must show a track record window and key metrics. Past performance does not guarantee future results.
Execution and limitations. Copied orders route to the follower account with proportional sizing. Slippage and latency can lead to different fills. Leverage and instrument access depend on region and KYC tier.
Launchpad, Launchpool and Airdrops
Product definitions and scope. OKX Jumpstart runs token sales and staking‑based allocations. Launchpool‑style events let users stake OKB or stablecoins to earn new tokens. Airdrops and Learn‑and‑Earn campaigns reward app tasks.
Eligibility and participation. KYC is required. Regional access varies. Events can require holding or staking OKB, meeting snapshot rules, and passing suitability checks. Per‑user caps or lottery allocations may apply. Subscription and claim steps live in the app under Jumpstart.
Allocation and distribution mechanics. Fixed‑price sales use pro‑rata or lottery methods. Staking events distribute tokens by stake share and time in pool. Distributions post to your account or Jumpstart wallet, with vesting or claim windows where stated.
Risk and disclosures. Token launches are volatile. Allocations may vest or be clawed back if rules are breached. Issuer due diligence is limited to published checks. Confirm details in the Announcements hub before participating.
Wallet and Self‑Custody Options
Custody model. Exchange accounts are custodial. The OKX Web3 wallet is non‑custodial and lives in the app and as a browser extension. You can move assets between Funding/Trading balances and the wallet.
Keys and recovery. The wallet supports seed‑phrase backup and secure cloud backup. Users can import or export standard seed phrases. Address whitelisting is available on the exchange account side for withdrawals.
Networks and asset support. The wallet supports major EVM networks plus Bitcoin, Solana, Arbitrum One, Optimism, Polygon, BSC, and Avalanche. It connects to dApps via WalletConnect and an in‑app browser. Swaps and bridges are available where supported.
Security, controls, and costs. You can lock the wallet with a passcode and biometrics. Signing shows transaction details with gas estimates. Fees include on‑chain network fees and any service fee shown for swaps or bridges. Security reviews can delay risky approvals.
API and Programmatic Trading

Interfaces and capabilities. OKX offers REST and WebSocket APIs for market data, trading, account, and funding. Versioned endpoints support spot, margin, and derivatives. Trading-related endpoints share rate limits across REST and WebSocket, with limits defined per instrument and endpoint in the API guide rather than as one global number.
Authentication and permissions. API keys use a key, secret, and passphrase with timestamped HMAC signatures. Keys have scopes for read‑only or trading. Withdrawals via API are off by default and require explicit enablement.
Account structure and access controls. Sub‑accounts are supported. Create keys per sub‑account, apply IP allowlists, and keep least‑privilege scopes. Approvals and 2FA policies apply for sensitive changes.
Reliability and environments. The status page shows API uptime and maintenance windows. Demo trading is available for practice. Sandbox availability may vary by region and product.
Developer resources. The developer portal hosts API references, SDKs, and a changelog. Support channels include the Help Center and community forums.
Other Notable Features
Tax tooling and reporting. You can export transaction history from Assets → Order Center → Download. Formats include CSV and Excel. Exports cover trades, funding, P2P, and Earn rewards where supported. Fields include timestamp, market, side, price, amount, fee, and transaction id. OKX does not provide tax advice. Use the export with your local tax software.
Institutional and Prime. Liquid Marketplace supports RFQ and block trades for spot, futures spreads, and options. Off‑exchange settlement is available through partners so assets can stay with a custodian while trading. Examples include Standard Chartered trust custody in EMEA and Copper ClearLoop. Onboarding requires KYB, authorized signers, and trading permissions. Block trading on Liquid Marketplace also requires a minimum asset balance in the trading account, starting from around 10,000 USD equivalent for some features.
Web3 and NFT. The OKX Web3 wallet connects to dApps with WalletConnect and an in‑app browser. The NFT Marketplace aggregates listings from OpenSea, Blur, LooksRare, and Magic Eden. Supported chains include major EVM networks such as Ethereum, BNB Smart Chain, Polygon, Arbitrum, Optimism, and Avalanche, plus Bitcoin and Solana. Some collections apply creator royalties. Regional access can vary.
Listings and Delistings Policy
OKX posts listings, pre‑market conversions, and delistings in the Announcements hub and surfaces updates in app. Notices use UTC timestamps and explain impacts on trading, margin, bots, and withdrawals.
Sources and announcement channels — Announcements hub sections for New listings, Delistings, and Conversions. Service status appears on the live status page. In‑app banners highlight major changes.
Selection and review criteria — OKX reviews projects for compliance, technical integration, liquidity, demand, and ongoing disclosures. Reviews are documented per listing.
Delisting triggers and timelines — Triggers include low liquidity, security or compliance risk, and chain events. Notices provide a trading halt window, bot closure timing, conversion rules if any, and a withdrawal deadline.
Regional or entity variance — Token availability can differ by entity. UK and EEA lists are curated. Timing and scope can vary by jurisdiction.
Recent change — Nov. 2025: ALLO spot listing ran a short call auction before continuous trading. A separate delisting window for selected pairs was announced for Nov. 2025 with advance bot closures.
Fees and Pricing
OKX prices simple buy/sell, advanced trading, deposits, withdrawals, conversions, and staking commissions. Advanced trading uses a maker‑taker model with 30‑day volume as the basis. In the EEA, thresholds and units are in EUR. Regular global schedules use USD for examples.
EEA base 0.20% maker · 0.35% taker.
Perpetuals/futures 0.02% maker · 0.05% taker.
Options base 0.03%.
The provider name and fee are shown before you confirm.
Advanced trading. Spot fees start at 0.08% maker / 0.10% taker on the global schedule. EEA regular users start at 0.20% / 0.35% and step down by tier to maker rebates at the top. Perpetuals and dated futures start at 0.02% / 0.05%. Options base is 0.03% with caps per contract rules. Tiers use your 30‑day volume and, in the EEA, asset balances in EUR.
Simple flows. Convert quotes a single price with no separate trading fee. The final rate appears on the confirmation screen. P2P has no OKX platform fee, but your payment provider may charge a transfer fee. Card purchases include a processor fee that is displayed before submission.
Cash rails. In Europe, SEPA Instant can credit in real time. Standard SEPA usually settles within two business days. Other regions use local rails such as Faster Payments and wires. For cash withdrawals, OKX shows supported methods and any bank fees in the flow.
Crypto withdrawals. OKX charges a network withdrawal fee set per asset and network. The amount reflects live chain costs and appears on the withdrawal page before you confirm. Deposits and internal transfers are free.
Staking commissions. For Earn and staking, OKX deducts a platform commission from gross rewards. Payout cadence depends on product rules. Flexible accrues frequently. Fixed and on‑chain distributions follow protocol schedules.
Lowering fees. Use Advanced Trade instead of card buy/sell when possible. Increase 30‑day volume to unlock lower VIP tiers. Choose lower‑fee withdrawal networks such as TRC‑20 where supported.
VIP Tiers and Fee Discounts Table
| Tier | 30‑day volume | Maker | Taker | Notes on discounts or exclusions |
|---|---|---|---|---|
| Regular User (EEA) | 0–100,000 EUR or assets 0–20,000 EUR | 0.20% | 0.35% | EEA base tier; units in EUR. |
| VIP 3 (EEA) | 500,001–2,500,000 EUR or assets 50,001–250,000 EUR | 0.10% | 0.25% | Step‑down fees by tier; maker rebates begin above VIP 5. |
| VIP 8 (EEA) | ≥50,000,001 EUR or assets ≥5,000,001 EUR | −0.05% | 0.08% | Top EEA tier with maker rebate. |
Outside the EEA, regular spot typically starts at 0.08% / 0.10%. Some regions offer additional discounts tied to OKB holdings on spot or subscriptions. Derivatives and options follow separate VIP tables on the fee page.
Payments and Fiat Support
OKX supports fiat on‑ramps and off‑ramps through bank transfers, cards, and P2P. Primary base currencies by entity are USD for the US platform, EUR for the EU or EEA, GBP for the UK, and a mix of local currencies for the rest of the world. Third‑party processors handle card rails and bank linking where required. Limits are enforced per transaction or as rolling 24‑hour windows and depend on verification level.
| Payment method | Minimum deposit | Minimum withdrawal | Maximum withdrawal |
|---|---|---|---|
| Cards | Shown in app | Shown in app | Shown in app |
| ACH (US) | Shown in app | Shown in app | Shown in app |
| SEPA (EUR) | Shown in app | Shown in app | Shown in app |
| Faster Payments (GBP) | Shown in app | Shown in app | Shown in app |
| Wire transfer | $50 (US domestic wire) | Shown in app | $500,000 daily; $1,000,000 per 30 days (US) |
| P2P | Shown in app | Shown in app | Shown in app |
In the US, deposits support ACH, cards, and wires. In the EU/EEA, SEPA Instant and SEPA Standard cover EUR, with cards available. In the UK, Faster Payments supports GBP. Elsewhere, wires and cards are available where supported, and P2P provides local funding paths.
Limits and KYC. Cash rails require identity verification. Per‑method limits vary by verification level and appear in the cashier. Limits can be per transaction or rolling 24‑hour windows.
Settlement times. SEPA Instant can be real time. Standard SEPA typically settles within two business days. ACH deposits can take one to three business days, with returns handled through the ACH process. Wire timing depends on bank cut‑offs. Card deposits are near instant. P2P timing depends on the buyer and the chosen payment method.
Conversions. When your funding currency differs from your trading pairs, OKX shows the rate in the flow. Convert presents an all‑in quote before you confirm. For card buys, processor fees are shown before submission.
Beneficiaries and controls. Bank withdrawals require a verified beneficiary name. Address allowlists and device checks protect crypto withdrawals. Users can review transfer limits and bank details in the cashier.
On‑/off‑ramp partners. ACH bank linking uses partners such as Plaid. Card processing uses regional providers. OKX discloses the provider and fee before confirmation.
Fiat Rails by Region
| Region | ACH | SEPA | Faster Payments | Wire | Cards | PayPal | Notes |
|---|---|---|---|---|---|---|---|
| US | Yes | — | — | Yes | Yes | — | ACH 1–3 business days. Wires depend on bank cut‑offs. Cards are near instant. |
| EU or EEA | — | Yes | — | Yes | Yes | Yes | SEPA Instant real time. SEPA Standard up to 2 business days. |
| UK | — | — | Yes | Yes | Yes | — | Faster Payments often minutes. Bank cut‑offs can apply. |
| RoW | — | — | — | Yes | Yes | — | Availability varies by country. P2P offers local methods. |
Withdrawal Networks and Fees Matrix
| Asset or network | Fee model | Typical confirmation window | Notes |
|---|---|---|---|
| BTC on‑chain | Network only | About ten to sixty minutes | Priority affects time |
| ETH ERC‑20 | Network only | About five to fifteen minutes | Gas varies by load |
| USDT TRC‑20 | Network only | About two to ten minutes | Lower‑fee network |
| USDT ERC‑20 | Network only | About five to fifteen minutes | Higher gas at peaks |
Choose lower‑fee networks where supported to reduce on‑chain costs and speed up confirmations.
Is OKX Safe? Security and Proof of Reserves
Yes — with caveats. We assessed custody, user‑side security controls, derivatives backstops, proof of reserves, and recent availability. Sources: OKX Security and Help Center, Proof of Reserves hub, the live status page, and Terms.
Controls. OKX runs a cold–hot wallet split with multi‑approval withdrawals and key management using multi‑signature or MPC. Users can enable TOTP or SMS 2FA, set an anti‑phishing code, review device and session activity, and allowlist withdrawal addresses. API keys support IP allowlists and scoped permissions. Derivatives use mark price liquidation, an insurance fund, and auto‑deleveraging as backstops.
Custody and insurance. Client crypto is custodied by OKX and is not covered by deposit insurance. Fiat at partner institutions may follow local banking rules. Insurance funds are designed to cover derivatives liquidation shortfalls, not spot custody losses.
Proof of reserves. OKX publishes a monthly proof‑of‑reserves report with public wallet balances and a Merkle tree of user liabilities. The Oct. 2025 report marked the 36th consecutive month and showed 100%+ coverage on major assets. Users can verify inclusion in Assets → Audits or by using the open‑source verifier.
Incidents and remediation. Material notices in the last year include scheduled maintenance and network upgrades. OKX updated auto‑deleveraging triggers in Mar. 2025. Web3 wallet maintenance windows and chain upgrades were announced and resolved within stated timelines.
How to Verify PoR Yourself
- Open the Proof of Reserves hub and note the latest audit date and reserve ratios.
- Log in and go to Assets → Audits to check that your account appears in the Merkle tree.
- Download your Merkle proof and run the open‑source verifier to validate inclusion and reserve ratios.
Status Page and Incident History
- Oct. 2025 — X Layer network upgrade. Selected services paused and resumed as planned.
- Oct. 2025 — Web3 wallet maintenance for TON. Temporary suspension with restoration after maintenance.
- Mar. 2025 — ADL trigger update. Derivatives risk controls tuned; normal trading continued afterward.
UX And Customer Support — KYC And Geographic Access
OKX is fast and consistent across web, desktop, and the OKX app. TradingView charts, pro order tickets, and account tools are easy to find. Language can be switched in the User Center. Live chat and a ticket form handle support. Product visibility and support routes vary by entity and region.
UI and Navigation

Layout and workflows. The advanced Trade view arranges chart, order book, depth, positions, and an order ticket in a clean two‑pane layout. Order types include limit, market, stop, OCO, and strategy orders. Search and filters surface pairs quickly. Unified Account keeps balances and collateral in one place across spot, margin, and derivatives.
Performance and stability. Pages load quickly and let you flip markets without a full reload. The live status page posts maintenance windows and service health. Most users can place and manage orders without delay under normal conditions.
Accessibility and localization. Language lives under User Center → Preferences → Language on web and app. The platform supports 24 languages including Arabic and English. Navigation is consistent across web, desktop client, and mobile.
Mobile App
Platforms and availability. iOS (OKX: Buy Bitcoin BTC & Crypto, App Store ID 1327268470) and Android (Google Play com.okinc.okex.gp) are available in supported regions. Desktop clients for Windows and macOS are on the download page.
Feature parity. The app supports Buy/Sell, Convert, spot, margin, perpetuals and futures, options, P2P, Earn, copy trading, and the OKX Web3 wallet. Most pro tools from web are present. Products hide if your region or KYC level does not allow them.
Security, privacy, and alerts. Sign‑in uses password plus 2FA. Biometric unlock is available on supported devices. Users can set an anti‑phishing code, review active sessions, and enable withdrawal address allowlists. Push notifications cover order fills, price alerts, and security prompts. Language and timezone follow account settings.
Registration
Account creation flow. Sign up with email or phone, create a password, and verify your contact. Start identity checks in User Center → Identity verification. Some jurisdictions require KYC before deposits or trading.
Security setup. After sign‑up, enable TOTP 2FA. Add an anti‑phishing code and review device sessions. Create API keys with read‑only or trading scopes and IP allowlists as needed.
App availability and coverage. iOS and Android apps are live in their stores. Desktop installers are on the download page. Access and onboarding can differ by entity in the US, EU or EEA, UK, and the rest of the world. Unsupported IDs or regions are blocked during KYC.
KYC and Geographic Access
Policy and triggers by level. KYC is required to deposit, trade, or withdraw. Higher levels unlock fiat rails, higher withdrawal limits, and access to products where allowed. Re‑verification occurs on document expiry, residency changes, or when activity triggers enhanced checks. Pending reviews restrict withdrawals and fiat rails.
Accepted documents and timelines. Level 1 uses a government ID and a liveness selfie. Level 2 adds proof of address. Enhanced due diligence can request source of funds or source of wealth. Automated checks often clear within minutes. Manual reviews can take longer during peak periods or if documents are unclear.
Availability and notable restrictions. The U.S. platform offers spot and buy/sell. Derivatives are not available in the U.S. Retail derivatives are unavailable in the UK and limited for EEA retail. Canada is not supported. Hong Kong retail trading ceased in 2024 with withdrawals only. Sanctioned regions are blocked.
Official restricted list. Availability can change without notice. Confirm the current list and entity‑specific rules in the Risk and Compliance disclosures and the supported countries page before onboarding.
Verification Levels and Withdrawal Limits
OKX does not publish fixed global numeric limits. Limits are displayed in‑app and vary by entity, verification level, and region. Windows can be per transaction or rolling 24‑hour/7‑day periods.
| Level | Required documents | Fiat deposit limit | Fiat withdrawal limit | Crypto withdrawal limit | Typical review time |
|---|---|---|---|---|---|
| Unverified | — | Not available | Not available | Not available | — |
| Level 1 (Identity) | Government ID + liveness selfie | Enabled where supported; per‑method limits shown in app | Enabled where supported; limits shown in app | Enabled; rolling limits shown in app | Minutes to hours |
| Level 2 (Address) | Level 1 + Proof of address | Higher limits; SEPA/FPS wires where supported | Higher limits; bank verification required | Higher rolling windows; allowlist may be required | Hours to 24 hours |
| Enhanced (EDD) | Level 2 + SOF/SOW as requested | Highest limits by entity | Highest limits by entity | Highest limits; large withdrawals may queue for review | 1–3 business days |
Geo Access and Entity Mapping
| Region or country | Operating entity | What is available | Notes |
|---|---|---|---|
| United States | OKX US (OKX Inc.) | Spot, Convert, Buy/Sell, Web3 wallet | State‑licensed. Derivatives and Earn limited. KYC required. |
| EU/EEA | OKX Europe Ltd (Malta) | Spot, custody, buy/sell, API | MiCA authorization. Retail derivatives limited or unavailable. |
| United Kingdom | Global OKX under UK promotions regime | Spot and buy/sell | Appropriateness test for retail. Derivatives not available to retail. |
| UAE (Dubai) | OKX Middle East FZE | Spot; selected services | VARA license. Product scope by client category. |
| Singapore | OKX SG Pte. Ltd. | Spot and payment token services | MPI license. Derivatives not offered. |
| Brazil | OKX Pay / local entity | Spot; OKX Card via OKX Pay | Virtual Mastercard linked to stablecoin balance. |
| Hong Kong | — | Withdrawals only | Centralized retail trading ceased May 31, 2024. Web3 wallet unaffected. |
| Canada | — | Not available | Services ceased Mar 24, 2023. |
| Rest of world | Aux Cayes FinTech Co. Ltd. (Seychelles) | Spot, margin, derivatives, options, Earn, Wallet | Product carve‑outs apply per disclosures. |
Customer Support
Channels and availability. 24/7 live chat in the Help Center and an email ticket form are the primary paths. Official contact pages list region‑specific portals. Social channels post maintenance and incident updates but do not handle account‑specific issues.
Responsiveness and SLAs. Live chat usually connects within minutes under normal load. Complex cases move to tickets and specialist queues. Users can check the status page for live incidents and planned maintenance before opening tickets.
Authentication and safety. Support will never ask for your password or 2FA codes. Verify the domain and use in‑app chat for sensitive matters. For phone verification, support may request ticket numbers and masked personal details.
Self‑serve resources. The Help Center covers deposits, withdrawals, fees, KYC, trading, Web3, and PoR. Use the status page for outages and scheduled maintenance. Check regional notices for entity‑specific rules.
Escalation and account holds. For KYC or EDD reviews, withdrawal reviews, or account lockouts, submit a ticket with the requested documents. Response times depend on queue and region. Keep the conversation in one thread to avoid delays.
Who Is OKX Best For
OKX suits active traders who want low fees, deep liquidity, and a unified account that shares collateral across spot, margin, and derivatives. It works well for users who value an integrated OKX wallet and Web3 wallet extension alongside pro trading tools. It is less suitable for UK and EEA retail traders who want derivatives, for Canadian residents, or for users who expect deposit insurance on crypto.
Final Verdict
OKX is a strong choice for active traders who want low fees, deep liquidity, and a unified account that shares collateral across products. The platform adds an integrated Web3 wallet and publishes monthly proof of reserves. It suits users in regions with full product access who value pro tools and transparent fees. Trade‑offs include regional limits on retail derivatives in the UK and EEA, higher base spot fees in the EEA, KYC requirements, and no deposit insurance on crypto. If those are acceptable, OKX offers a capable and transparent venue for day‑to‑day trading.
Overall Score
9.0Best For
Active crypto traders and Web3 users who want low fees, deep liquidity, and an integrated OKX wallet.
PROS
- Low maker and taker fees with clear VIP tiers
- Deep spot and derivatives coverage with unified margin
- OKX wallet support for multichain deposits and the Web3 wallet extension
- Monthly proof of reserves with self‑verification tools
- Fast OKX app with TradingView charts and copy trading
CONS
- Retail derivatives unavailable in the UK and limited in the EEA
- EEA base spot fees are higher than the global base
- Welcome offers vary by region and campaign
- KYC required; large withdrawals may be reviewed

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