About the company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com , https://about.pypl.com and https://investor.pypl.com. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Job Summary
Responsibilities:
📍Receive a high volume of inbound calls and chats from merchants who have a payments need or require assistance 📍Consistently follow up with in-flight opportunities until products are “live-to-site” 📍Develop exceptional relationships with business owners by building rapport and developing trust to understand their specific challenges 📍Be an expert in the suite of merchant solutions PayPal offers, and be able to identify which solutions solve the merchant’s needs 📍Listen attentively to customer needs and concerns; demonstrate empathy while overcoming customer objections 📍Understand quickly which sales opportunities to close internally and which to send to specialists in another area 📍Demonstrate a strong ability to close the deal while maintaining a high level of customer satisfaction 📍Meet and exceed established productivity goals 📍Utilize Salesforce to log, track, and maintain customer records 📍Collect and share merchant insights with Marketing, Product, and other departments
Qualifications:
📍A track record of success in over-achieving vs. goals or quotas Superb interpersonal skills and the ability to build relationships and trust quickly over phone and chat 📍Is passionate about helping small business, and loves to work with business owners on phone and chat 📍Highly competitive with a fire burning inside 📍Top notch listening and communication skills, both verbal and written 📍Self-motivated with a tenacious drive to be number 1 📍Self-starter; strong work ethic; eager to crush sales goals 📍Demonstrated proactive approaches to problem-solving in order to close the business 📍Highly resourceful team member with the ability to be extremely effective both independently and as part of a sales team. 📍Sales experience (job/internship/classroom/club/sales competition) preferred
