About the company
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
Job Summary
RESPONSIBILITIES:
šUnderstand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score and others šWork cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems šFix, delete, automate, or create new processes for fixing structural and emerging issues šServe as product manager / project owner for feature launches and software automation projects
BASIC QUALIFICATIONS:
šBachelorās degree in an engineering discipline š2+ years of professional experience in venture capital, management consulting, or operations / product management at a technology company
