Responsibilities:

📍Track, review, and report on the implementation of technology processes (eg., Incident, Problem and BCM) 📍Help technology teams design and optimize their processes, in line with Gemini’s policies 📍Help technology teams manage and report on their operational responsibilities through metrics and dashboards 📍Work with Audit and Risk departments to conduct audit and risk assessments of Technology

Qualifications:

📍Advanced expertise of typical technology support frameworks. Eg ITSM, ITIL 📍Advanced expertise in Google Suite, including the use of macros, complex formulas, and automation techniques and BI tooling. Eg. Looker 📍Advanced expertise of ITSM tooling, processes and reporting, eg. Jira, Rootly (incident-Problem Management tool), Service Catalog and CMDB 📍Experience writing technical documentation or designing knowledge bases 📍Experience with toolings, e.g. git, github, confluence and Jira 📍Experience with hands on programming (and scripting), methodologies and best practices 📍Experienced in working with APIs and managing authentication through API keys for data integration and automation 📍Extensive experience with SaaS platforms, including integrating third-party services and extending functionality through APIs, webhooks, and custom configurations

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.