Responsibilities

📍Provide high-quality customer support to players, resolving sportsbook-related issues quickly and effectively. 📍Troubleshoot account matters including deposits, withdrawals, bet settlements, voids, and promotional credits. 📍Assist players with questions about bet types (singles, parlays, accumulators), and settlement rules. 📍Work closely with operations, trading/risk, product, and engineering teams to identify and escalate edge cases. 📍Maintain and manage internal tools, logs, spreadsheets, and documents for seamless operations. 📍Assist in building and refining support processes, help center articles, and internal SOPs related to sportsbook operations. 📍Monitor player sentiment and flag opportunities to improve the user experience. 📍Support the team during high-volume sporting events, ensuring rapid and accurate communication. 📍Adapt to a dynamic environment and step into additional duties as assigned.

Qualifications

📍Deep familiarity with online sportsbooks, sports wagering mechanics, and common bettor workflows. 📍Understanding of bet types including pre-match, live/in-play betting, parlays. 📍Familiarity with bet settlement logic, including pushes, voids, partial payouts, and abandoned match handling. 📍Understanding of crypto payments and comfort using blockchain explorers to diagnose issues. 📍Genuine passion for helping customers and a commitment to excellent service. 📍Highly organized with strong attention to detail.

If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.