About the company
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
Job Summary
Key Responsibilities
📍Act as the primary liaison between the Trading Desk/Finance team and the BD team, ensuring alignment on client needs, transaction flows, and operational efficiencies. 📍Manage client accounts from onboarding to ongoing support, including KYC/AML verification, account setup, and troubleshooting issues in coordination with relevant teams. 📍Centralize client interactions by serving as a single point of contact for inquiries, escalations, and updates between the BD team, clients, and Trading desk team. 📍Maintain an in-depth overview of Trade Desk activities (e.g., order execution, liquidity management) and Treasury processes (e.g., fund settlements, wallet management, and risk assessments). 📍Monitor and report on key metrics such as transaction volumes, settlement times, and compliance adherence to identify and mitigate operational risks. 📍Collaborate with Finance to reconcile accounts, handle discrepancies, and support audits or regulatory reporting requirements in Brazil. 📍Assist in process improvements by documenting workflows, recommending automation tools, and ensuring data integrity across systems.
Qualifications and Requirements
📍Bachelor's degree in Finance, Business, Accounting, or a related field; certifications in financial operations are a plus. 📍3+ years of experience in middle office, operations, or client services roles, ideally in cryptocurrency exchanges, banking, or fintech. 📍Strong knowledge of crypto trading processes, including spot/OTC trades, treasury management, and fiat-crypto conversions. 📍Excellent organizational and multitasking skills, with the ability to manage high volumes of client interactions. 📍Proficiency in tools like Google Sheets for data analysis, CRM systems, and financial software (e.g., for reconciliation). 📍Strong communication skills, with fluency in Portuguese and English. 📍Analytical mindset with attention to detail and problem-solving abilities. 📍Ability to thrive in a dynamic, fast-paced environment with cross-functional teams.
The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.
