About the company
Polymarket is the worldās largest prediction market. Itās half "put your money where your mouth is," half search engine for the future. We're growing fast ā both in terms of volume (>$1B traded so far this year) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.
Job Summary
What You'll Do
šDiscord Community Management (Primary) šMonitor and actively engage in Discord channels throughout the day, maintaining quick response times and high community engagement šAnswer user questions about Polymarket's app, features, trading mechanics, and policies šTriage and escalate urgent issues, complex cases, and compliance-sensitive concerns to appropriate internal teams šModerate community discussions, enforce server guidelines, and maintain a positive, respectful environment šIdentify and surface recurring pain points, common questions, and trending issues to inform product and support improvements
What We're Looking For (Must-Haves)
š3+ years managing Discord communities, preferably in crypto, fintech, trading, or financial services environments š2+ years in financial services (banking, brokerage, payments, fintech, exchanges) in support or operations šProven ability to manage high-volume Discord servers with excellent moderation and community engagement skills šStrong understanding of Discord infrastructure: server setup, roles/permissions, bots, moderation tools šHands-on familiarity with KYC/CIP concepts and working alongside Risk/Compliance teams in regulated settings
Looking for your next challenge? The world of crypto offers exciting roles in blockchain development, web3 innovations, and remote opportunities.
