About the company
In the new and exciting world of the decentralized internet, otherwise known as Web3, it is an individual’s fundamental right to own and control their digital identity. To ensure that the individual is paramount in Web3, we are developing products and infrastructure to enable everyone to safely engage, take part, and transact in the emerging, decentralized world of the internet. Our platform centers on Web3 Identity and leverages that identity to provide individuals with secure digital asset storage and recovery, the ability to prove ownership of their creations, and gateways to digital interactions and experiences – all to empower and benefit every Web3 user. We believe that the decentralized nature of Web3 creates an opportunity for everyone to challenge the digital status quo—to own and control their identity, data, finances, creations, and future. This is the chance to get it right – to rally a movement of individuals so Web3 belongs to everyone, not to trillion-dollar companies. To fulfill this vision, we are seeking dynamic people who want to join us in leading the way to this new world.
Job Summary
About the role:
We are looking for an ambitious and highly commercial VIP Relationship Manager (RM) to help build and scale Blockchain.com's high-touch VIP and Wealth program. You will own and grow a portfolio of high-net-worth clients, acting as a trusted advisor, relationship manager and commercial growth partner. You will play a critical role in expanding client engagement across trading, Earn, lending, OTC and referrals — while delivering a white-glove, concierge-style experience.
This is a senior, revenue-impacting client role designed for charismatic, influential and highly motivated relationship builders who thrive in consultative sales environments.
Responsibilities:
📍Own and manage a portfolio of high-net-worth and top-revenue VIP clients. 📍Serve as the primary point of contact for clients across onboarding, account support, product adoption and portfolio growth. 📍Deliver a high-touch, concierge-style experience through direct messaging and real-time communication channels (including Telegram). 📍Actively drive upsell and cross-sell across the VIP product suite, including Trading, OTC, Earn, Lending, referrals and promotional programs. 📍Identify opportunities to grow client AUM, trading activity and product penetration through consultative discovery and tailored solutions. 📍Partner with clients to understand their trading behavior, portfolio objectives and risk preferences in order to recommend relevant products and incentives. 📍Conduct structured discovery conversations to understand client goals, asset allocation, trading patterns and competitive usage. 📍Segment clients by archetype (e.g. active traders vs long-term holders) to personalize engagement and growth strategies. 📍Work closely with institutional sales, OTC, product, operations, compliance and growth teams to deliver seamless client experiences. 📍Act as the voice of the VIP client internally by surfacing product feedback, feature gaps and competitive insights. 📍Maintain accurate records of all client activity, conversations, opportunities and pipeline stages within the CRM. 📍Track engagement, conversion and revenue performance against defined targets. 📍Create and manage dedicated Telegram groups and direct channels to facilitate real-time engagement between VIP clients and internal teams. 📍Support exclusive VIP initiatives including events, promotions, product pilots and referral programs. 📍Stay current on crypto market structure, trading trends, yield products and competitor offerings in order to engage clients in informed and credible conversations. 📍Provide regular updates on client performance, portfolio expansion, pipeline activity and strategic opportunities.
Requirements:
📍Proven experience in relationship management, account management, sales, or client advisory roles within financial services, fintech, trading, brokerage or crypto. 📍Demonstrated success in upselling and cross-selling complex financial or technology products to high-value clients. 📍Strong commercial mindset with the ability to influence client behavior and drive revenue growth through trusted relationships. 📍High emotional intelligence (EQ) and outstanding communication skills, with a natural ability to build credibility and rapport with senior and sophisticated clients. 📍Experience using CRM platforms (Salesforce or similar) to manage pipelines, client engagement and performance tracking. 📍Comfort operating in fast-paced, high-ownership environments with revenue accountability. 📍Familiarity with real-time client communication tools such as Telegram, WhatsApp or similar platforms. 📍A strong interest in digital assets, crypto markets and emerging financial products. 📍Self-starter mentality with the ability to manage a book of business independently. 📍Experience in crypto, trading platforms or institutional brokerage environments is highly desirable.
Nice-to-have: 📍Existing relationships or a personal network of high-net-worth or active trading clients. 📍Experience supporting clients across multiple products such as trading, yield, lending or structured investment products. 📍A background in consultative or solution-based sales rather than transactional sales.
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