Responsibilities

📍Together with the Engineering, Support and Customer Success teams, you will collaboratively own and manage the Keyfactor product documentation and documentation process. 📍Plan and write product documentation to communicate relevant information appropriate to the audience, for example, how-to guides for system operations or installation instructions. 📍Understand, implement, and document use cases relevant to the platform that will help customers realize its full potential. 📍Drive continuous improvements of our product documentation and create clear and consistent content that communicates complex technical concepts concisely. 📍Gather and analyze technical information from various sources and stakeholders to document new or improved product functionality. 📍Maintain the product documentation and help ensure that content is published following the product release process. 📍Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables. 📍Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements. 📍Conduct technical reviews of documentation to ensure accuracy, completeness, and adherence to standards. 📍Identify and address technical inconsistencies in documentation, refining content for improved clarity, usability, and consistency. 📍Create and maintain technical documentation and reports to facilitate product/project communication, training, and issue resolution. 📍Incorporate security principles and best practices into documentation processes to align with software development security requirements. 📍Contribute to initiatives to enhance documentation processes, standards, and methodologies, aiming for greater efficiency and effectiveness over time.

Skills and Qualifications

📍Familiarity with the SDLC and software development 📍Ability to deliver high quality documentation paying attention to detail 📍Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures that is readily understandable to the target audience(s) 📍Proven ability managing competing priorities 📍Organizational skills 📍Strong communication skills 📍Effective time management, project management and prioritization skills