About the company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com , https://about.pypl.com and https://investor.pypl.com. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Job Summary
Job Description:
📍Production Support & Incident Management 📍Provide Tier 2 / Tier 3 technical support for production issues across applications, APIs, and services 📍Lead or participate in incident response, root cause analysis (RCA), and post-incident reviews 📍Monitor system health, logs, alerts, and dashboards to proactively identify and mitigate issues 📍Ensure SLAs/SLOs are met and escalations are handled effectively 📍Technical Troubleshooting 📍Diagnose complex issues involving distributed systems, APIs, databases, and integrations 📍Analyze logs, metrics, and traces to identify performance, availability, or data issues 📍Work closely with engineering teams to debug, reproduce, and resolve defects
Required Qualifications
📍Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience 📍3+ years of experience in product support, tech operations, SRE, or platform support roles 📍Strong understanding of web technologies, APIs (REST/GraphQL), and microservices 📍Experience troubleshooting production systems in a high-availability environment 📍Proficiency with SQL and ability to analyze data for debugging 📍Experience working with Linux/Unix systems 📍Strong problem-solving skills and ability to work under pressure
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