About the company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com , https://about.pypl.com and https://investor.pypl.com. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Job Summary
Essential Responsibilities:
📍Monitor proactive technical health for Enterprise merchants 📍Identify and suggest solutions to improve customer experience 📍Consult with merchants and internal teams on integration best practices 📍Initiate strong relationships to help merchants succeed 📍Diagnose and identify issues with APIs, code, services, and network latency 📍Advocate on merchants' behalf to improve products, systems, and processes 📍Be the main point of contact for technical issues affecting our Enterprise merchants
Expected Qualifications:
📍3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. 📍Additional Responsibilities & Preferred Qualifications: 📍Be able to communicate fluently in Mandarin with Chinese customers
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