This includes:

📍Interface with the Growth Products & Data Product teams, acting as the voice of the customer, bringing business cases for product improvements, and evolving the service experience to be a core differentiator. 📍For all new Growth products & Data products and initiatives, incubate onboarding and implementations, create SLAs and implementation blueprints, establish ongoing support and client optimization blueprints to be utilized by regional Client Services teams and the global Client Care organization 📍Mapping the full-service experience and building and refining processes to drive operational excellence across a matrixed delivery team with the goal of exceeding client’s expectations, reducing client escalations, and managing the overall service intensity/cost. 📍This leader is responsible for building a cohesive, high performing team of professionals. This candidate will be a key leader on the Go-To-Market Services (Consumer Payments, Platform Products, Growth Products & Data Solutions) Leadership Team

Principal Responsibilities/Key Results Areas

📍Partners closely with the regional Client Services teams, global Client 📍Care organization and the Specialized Sales team to ensure operational excellence across the full-service experience for all Growth & Data products. 📍Engage regularly with regional peers to socialize and educate details of the Product pipeline, define processes and artifacts applicable to all regions and gather feedback to modify the approach with product as necessary 📍Develop necessary documentation to educate Client Services and to ensure they have the needed artifacts to educate and execute the strategy with the clients 📍Works in close alignment with the Global Value-Added Services (VAS) and Consumer Client Services to ensure a seamless service experience

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