Responsibilities:

📍Respond to risk-related customer issues of varying levels of complexity, primarily via email. 📍Investigate and review suspicious customers’ activities, and escalate to appropriate teams when necessary. 📍Identify trends and patterns in fraud activity and suggest rule and policy changes to assist with preventing fraud. 📍Leverage expert business knowledge to identify process and strategy deficiencies, and provide recommendations for operational improvement. 📍Prepare ad-hoc fraud reports regarding suspicious activity, incidents, and key measurements of the fraud program. 📍Cross-functional collaboration: 📍Coordinate with key stakeholders within Trust & Safety, Identity, Compliance, and Customer Support on fraud cases and to make operational improvements. 📍Directly participate in and provide necessary support for special projects and initiatives as assigned.

Minimum Qualifications:

📍BA/BS in relevant field or commensurate years of experience. 📍3-5 years of financial Risk, Fraud, or Compliance Customer Support and investigations. 📍Great verbal, written and communication skills. 📍Ability to think on your feet and maintain composure in difficult and complex situations. 📍Comfortable with making decisions in ambiguity. 📍Roll-up-the-sleeves, no-task-is-too-small-attitude - willingness to do what’s necessary to ensure the safety of our customers. 📍A healthy balance of empathy and skepticism, and the ability to question one’s own assumptions.

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