About the company
The global financial ecosystem is changing. Revolutionary blockchain technology has unlocked the potential for people around the world to have more equal access to wealth and information. This transformation has begun with the mass global adoption of cryptocurrencies but like all new financial systems, it needs greater trust to realize its full potential and remain safe from bad actors. That’s where we come in. The Chainalysis blockchain data platform enables businesses, governments, and banks to solve the world’s most high-profile criminal cases, paving the way for an economy built on blockchains.
Job Summary
Priorities in your first year include:
📍Logging, tracking and triaging end-user inquiries and issues in a timely and efficient manner while escalating where necessary. 📍Collaborating with Salesforce Administrators and stakeholders to test and validate 📍Salesforce functionality and to ensure they meet established quality standards. 📍Conducting testing and validation of Salesforce configurations, Flows, objects and records to identify and rectify any discrepancies. 📍Developing and maintaining quality assurance procedures and documentation to ensure consistency and compliance with best practices. 📍Maintaining SFDC environment configurations 📍Beginning to enhance and update Salesforce Flows and automations
Responsibilities:
📍Providing first-line support to Salesforce end-users 📍Supporting the testing and validation of desired Salesforce functionality 📍Partnering with Salesforce Administrators and colleagues across the Business Technology, Data and Analytics team
