Responsibilities:

📍Lead, project manage and launch Card/Pay projects to success with internal and external stakeholders 📍Oversee and improve all operational processes and activities 📍Ensure compliance with regulatory requirements and industry standards 📍Work with internal and external stakeholders to monitor and analyze card operations performance metrics 📍Manage vendor relationships and contracts related to card production and services while ensuring SLAs are met 📍Handle escalated issues and complex cases related to card operations 📍Ensure all card dispute operations are resolved in a timely fashion 📍Ensure settlements and reconciliation are setup accurately 📍Support all operations post project live with relevant stakeholders

Requirements:

📍8-10 years of relevant operations experience 📍Experience in the card/payments domain 📍Experience working with global teams including (product, customer service, tech, risk, and finance) 📍Proven experience managing vendor relationships

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