Responsibilities

📍Oversee daily on/off ramp channel operations, ensuring smooth functioning and optimal conversion rates across payment methods and fiat pairs in targeted markets 📍Drive and manage P2P platform growth, including new and active users, liquidity, order success rates and disputes. 📍Collaborate closely with product, risk, compliance, customer support, and local teams to maintain operational efficiency and controlled risk levels. 📍Adequate understanding of the local market to independently navigate regulatory environments through cross team collaboration to ensure compliance and support expansion of fiat on/off-ramp capabilities. 📍Monitor key indicators such as spread competitiveness, success rate, completion rate, cancellations, and fraud patterns. 📍Analyze market trends, pricing dynamics, payment methods, and competitive landscape across markets. 📍Identify operational bottlenecks and leverage data insights to propose and implement improvements in workflows, user experience, and channel performance. 📍Manage merchant ecosystem development including onboarding, performance monitoring, incentive programs, and quality assurance. 📍Coordinate operational workflows such as merchant vetting, transaction monitoring, quality reviews, and policy enforcement to uphold channel integrity. 📍Monitor key performance indicators including liquidity balance, spread competitiveness, transaction success rates, cancellations, and fraud patterns. 📍Provide actionable business insights to internal teams to inform strategy, product roadmap, and market expansion plans. 📍Product mindset to collaborate effectively with product teams on feature enhancements and local rollouts. 📍Partner with marketing and community teams to support regional campaigns, payment method adoption, and user education initiatives. 📍Collaborate with customer support and dispute resolution teams to ensure timely and effective handling of user issues.

Requirements

📍Bachelor’s degree in Business, Economics, Finance, Engineering, or a related field. 📍5+ years of experience in crypto exchanges, fintech, banking, or payment platforms. 📍Strong understanding of fiat payment channels and on/off-ramp mechanisms across multiple markets. 📍Strong understanding of crypto landscape, particularly across APAC, including major markets, regulations and user behaviors. 📍Data-driven approach with the ability to analyze performance metrics and translate insights into actionable improvements. 📍Ability to operate in a fast-paced, high-pressure environment with attention to detail and a sense of ownership. 📍Fluency in English is required to be able to coordinate with overseas partners and stakeholders. At least one additional language is a must i.e. Vietnamese or Bahasa Indonesia

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