About the company
BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving institutional clients. Active in both centralized and decentralized finance, BitGo offers market leading trading, lending, and borrowing services through its prime brokerage services and acts as the custodian for WBTC, the leading global stablecoin for Bitcoin. In 2020, BitGo launched BitGo Portfolio and Tax, providing clients with a full-stack solution for digital assets. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets. BitGo processes approximately 20% of all global Bitcoin transactions, and supports over 600 coins and tokens. BitGo provides the security and operational backbone for more than 1500 institutional clients in 50 countries, including many regulated entities and the worldās top cryptocurrency exchanges and platforms. BitGo is backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners.
Job Summary
Responsibilities:
šServe as a dedicated advisor to institutional clients, helping them navigate and optimize their use of BitGoās offerings. šBuild and maintain strong relationships with key stakeholders to ensure ongoing engagement and satisfaction. šPartner with clients to develop tailored success strategies, identifying goals and key performance indicators to track progress and maximize value. šConduct regular check-ins to review customer progress, align on strategic objectives, and provide insights into relevant platform enhancements. šUtilize customer usage data to provide meaningful recommendations that drive adoption and ensure customers achieve their desired business outcomes. šLead strategic business reviews with executive and technical stakeholders, offering guidance on best practices and expansion opportunities.
Skills & Experience:
š3+ years of experience in account management, customer success, or a similar role within technology or financial services. šProven ability to guide customers through complex technological or operational transitions, acting as a trusted consultant. šStrong analytical skills to interpret customer data and translate insights into actionable strategies. šExperience managing high-value customer portfolios ($1M+ ARR) and successfully driving expansion and renewal opportunities.
If youāre passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.
