Responsibilities

📍Handle high amounts of live chat and incoming emails 📍Provide accurate, valid and comprehensive information 📍Follow communication procedures, guidelines, and policies 📍Support other business units with customer liaison, accurately document customer requests 📍Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution 📍Go the extra mile to engage customers

Requirements

📍College degree or above 📍Fluent Portuguese language, and advanced English is required to effectively coordinate with partners and stakeholders 📍Minimum 1 year experience in customer service, preferably in finance or e-commerce industry 📍Outstanding new graduates are also welcomed to apply 📍High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit 📍Ability to work under pressure, strong communication skills and exceed beyond expectation

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.