About the company
A crypto-focused organization emerged during the 2017 crypto-boom to spotlight innovators and expose fraudulent activities. Subsequently, it secured $2 million in late 2018. Originating from New York, the organization has evolved into a global news and research entity spanning various time zones. Now, it endeavors to provide retail investors with insights akin to those of insiders. Through a systematic evaluation of numerous crypto projects, it delivers valuable insights to subscribers and remains committed to reporting relevant news and emerging trends in the industry.
Job Summary
Responsibilities
šProvide prompt and courteous customer support primarily through Discord and Telegram platforms. šRespond to and resolve customer inquiries, feedback, and tickets in a timely manner. šManage and nurture Discord communities, fostering engagement and building relationships with community members. šAct as a direct point of contact for customers, addressing their concerns and inquiries effectively. šMaintain a professional and friendly tone in all written communications with customers and community members. šCollaborate with cross-functional teams to ensure a seamless customer experience and address customer needs proactively.
Requirements
šPrevious experience in customer support or community management roles, preferably in a tech-related industry. šProficiency in using Discord and Telegram as primary communication platforms. šStrong problem-solving skills with the ability to address and resolve customer issues efficiently. šExcellent written communication skills with a friendly and approachable demeanor. šAbility to multitask and prioritize tasks effectively in a fast-paced environment. šComfortable facing customers directly and maintaining professionalism in all interactions. šAccent or language proficiency is not a requirement, but clear communication is essential.
