Silvergate Bank Resolves Wire Transfer Issue That Kept Transactions in Limbo

Crypto-friendly Silvergate Bank resolved the last of its wire transfer issues Tuesday morning, said CEO Alan Lane.

Early Friday morning, the bank was unable to process wire transfers for clients because of an outage at bank payments processor Finastra. Silvergate, like many community banks, uses Finastra’s cloud data centers as opposed to hosting those centers on the bank’s premises. When Finastra detected anomalies in its systems as a potential cyberattack, the service provider shut down its system, cutting off wire transfers for Silvergate’s customers.

According to Lane, the La Jolla, Calif.-based Silvergate was one of the first banks on Finastra’s network that became fully operational. Finastra did not respond to request for comment. The bank is one of the few banks in the U.S. totally focused on the cryptocurrency industry, with 804 clients in the digital currency space.

The Silvergate Exchange Network (SEN) was uninterrupted and customers that had funds already on the platform were able to trade, Lane said.

By Thursday, the bank was already 90 percent remote, but the wire desk and technology support team were in the office when the outage occurred. (Bankers are still considered essential workers under California’s statewide shelter-in-place order. Nearly all of Silvergate’s staff is now working from home.)

Any of the large crypto exchanges or over-the-counter (OTC) trading desks that had integrated with Silvergate through an application programming interface (API) came online early yesterday morning.

“We have been working on updating our SEN portal so that ultimately at some point this year all of our customers will be able to access the API version through a portal without having to go through online banking,” Lane said.

The outage on Friday had some worried about how Silvergate was faring after the market downturn.

Despite a crash in both equities and bitcoin, Silvergate remains well capitalized. At the end of 2019, its Tier 1 leverage ratio was 11.4 percent, double the 5 percent ratio that regulators require, according to its fourth-quarter earnings report. The bank’s total risk-based capital ratio is 26.5 percent compared to the 10 percent required.

“Silvergate is very strong, liquid and well capitalized,” Lane said. “The issue we experienced was with a third-party service provider who worked with us around the clock, and everything is working again and we’re open for business.”