About the company
QuickNode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. QuickNode is backed by some of the worldās best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The QuickNode team has over 120 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily. We are a global remote first company HQād in Miami, Florida.
Job Summary
What We Actually Need
šPeople leadership: 3+ years (M3) or 5+ years (M4) managing SRE/DevOps/TechOps teams; you run effective 1:1s, grow careers, and keep on-call humane. šTechnical credibility: hands-on background in Linux, Kubernetes, cloud (AWS/GCP/OCI/Azure), and observability (Prometheus/Grafana/Datadog). You can still read a flame graph. šIncident command: you've led SEV-0/1 responses, written RCAs that drove real fixes, and built processes that lower MTTR. šOperational rigor: SLO/SLA ownership, on-call scheduling, workload distributionāteams you run hit targets without burning out. šCross-functional fluency: you partner with Product, Engineering, Security, and Support; you represent TechOps in customer escalations and audits. šCommunication: you articulate complex failures simplyāto engineers, execs, and customers.
What You'll Do
šOwn team delivery: set quarterly goals, run sprints, ship infra projects and upgrades on time. šDrive reliability: maintain SLAs/SLOs, reduce incident recurrence, and keep the platform at 99.99%+. šLead escalations: coordinate SEV-0/1 response, stakeholder comms, post-mortems, and corrective actions. šGrow the team: hire, mentor, run performance reviews, and build a culture of accountability and continuous improvement. šReduce toil: champion automation initiatives that free engineers for higher-leverage work. šCoordinate cross-functionally: align with Product, Engineering, Security, and Support on priorities and rapid issue resolution.
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