About the company
Founded in 2009, Unlimit is a global fintech company with 16 offices all over the world and more than 500 employees, that offers a large portfolio of financial services - from acquiring (payment processing) to banking and banking as a service. Our mission is to be āready for tomorrowā and to provide our customers with a sense of stability in the everchanging financial landscape and an opportunity to be prepared for whatever the tomorrow of business brings their way, so that while others observe, they can already take an advantage.
Job Summary
Daily Tasks:
šHandle escalated merchant issues including refunds, technical or liquidity provider problems, gas issues, and partner testing requests. šTrack transaction performance and investigate declines, delays, or anomalies in crypto payment flows. šLiaise internally to resolve technical or compliance-related issues impacting merchant accounts. šProvide partners with regular updates and enable them to leverage new features as they are released. šConvert qualified inbound leads into valued clients through technical selling and product demonstrations.
Key Success Metrics:
šAct as a primary contact for clients, ensuring satisfaction and successful adoption of our products. šKeep partners consistently updated and help them leverage new features to maximize value. šDrive revenue growth via upselling and cross-selling opportunities. šBuild strong professional relationships, enhancing the overall merchant experience. šMeet strategic, data-driven targets for assigned partner accounts. šGather and communicate partner feedback to shape product and service improvements.
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