What You'll Do

📍Customer Engagement & Success 📍Serve as the primary point of contact for enterprise and scale customers in the crypto industry, ensuring their long-term success with our platform. 📍Develop and execute customized account success plans to help customers achieve their business objectives. 📍Proactively identify opportunities for value realization, product adoption, and process improvements. 📍Account Management & Retention 📍Own the health and retention of a portfolio of enterprise and scale accounts, driving high GDR (Net Dollar Retention) and NDR (Net Dollar Retention) mitigating churn risk. 📍Collaborate closely with sales, renewals, and account teams to secure renewals and identify expansion opportunities. 📍Lead regular Executive Business Reviews and adoption Health Checks with executive stakeholders to showcase ROI and platform value.

What You'll Bring

📍Experience & Knowledge 📍3 - 6 years managing complex accounts across multiple senior stakeholders. 📍Strong understanding of financial infrastructure, compliance requirements, digital wallets, blockchain, or cryptocurrency. 📍Proven track record of managing and growing enterprise accounts with complex needs. 📍Skills 📍Exceptional relationship-building skills with executive stakeholders and operational teams. 📍Strategic thinker with the ability to align customer objectives with platform capabilities. 📍Strong project management skills to navigate complex implementations and integrations. 📍Analytical mindset with proficiency in data-driven decision-making and metrics tracking.

If this role isn’t the perfect fit, there are plenty of exciting opportunities in blockchain technology, cryptocurrency startups, and remote crypto jobs to explore. Check them on our Jobs Board.