Responsibilities

📍Be flexible and effectively manage time and tasks in a dynamic, rapidly growing company 📍Be a servant leader to new team members and Associate Solutions 📍Architects from a technical mentoring perspective 📍Operate in our strictest, most complex, and involved customer deployments 📍Help our customers design, implement and take full advantage of 📍Keyfactor solutions including: 📍Working with Keyfactor Sales to ensure the customer is delivered the best solution possible 📍Conducting design workshops with customers 📍Documenting solution designs for customer approval 📍Ensuring customers prepare their personnel, systems and processes to take full advantage of Keyfactor solutions 📍Implementing Keyfactor solutions using a collaborative approach which improves Keyfactor adoption with our customers 📍Working with customers to test the Keyfactor solution and receive customer acceptance 📍Ensuring Keyfactor Operations can successfully support our customers

Help our team deliver Keyfactor solutions efficiently and effectively by:

📍Building automation in all aspects of the project lifecycle 📍Working with Keyfactor Product teams identifying new features and submitting bugs 📍Increasing team efficiency by documenting common architectures and solutions 📍Ensuring knowledge gained while implementing customer solutions is disseminated to all of Keyfactor 📍Ensuring that our customer’s requests are addressed quickly and to our customers satisfaction

Skills & Qualifications

📍Minimum 3 – 5 years of experience in large enterprise IT environments (via services delivery, consulting, or employment) 📍Strong and effective communication skills in a consultative manner with customers and other external stakeholders 📍Be respectful, flexible, and effectively manage time and tasks in a dynamic, rapidly growing company 📍Proficiency with Windows Server operating systems 📍Understanding of core networking and infrastructure fundamentals 📍Advanced, methodical, and expedient technical troubleshooting and problem-solving skills 📍Effective time management, project management and prioritization skills with the most complex customers, problems, and deployments 📍Possess excellent oral and written communication skills with the ability to communicate at both a technical and business level with technical staff and/or Executives 📍Strong interpersonal communication and writing skills 📍Comprehensive knowledge of Active Directory