Key Responsibilities

📍The specialist will manage the end-to-end lifecycle of institutional clients from onboarding, integration, and ongoing product support, ensuring a seamless and secure experience. 📍Client Solutions & Implementation 📍Lead the Client Journey: Serve as the primary product expert and technical point of contact for institutional clients, addressing complex questions regarding custody, security, and settlement processes. 📍Define Solution Structures: Scope out complex client requirements (e.g., custom staking strategies, complex settlement workflows) and design precise product and operational structures that meet these needs while adhering to regulatory constraints. 📍Drive Project Execution: Coordinate and project-manage implementation plans across cross-functional teams, including Technology, Operations, Compliance, and Legal, to ensure the timely and accurate delivery of client services. 📍Operational Documentation: Develop and maintain detailed internal documentation, implementation playbooks, and standardized operational procedures for core client-facing processes. 📍Product & Process Improvement 📍Build Client Empathy: Interact proactively with customers to deeply understand their workflows, build strong relationships, and ensure their needs are accurately met by our product offering. 📍Gather Intelligence: Synthesize client feedback, market research, and analysis into actionable insights for the Product team to inform feature definition and backlog prioritization. 📍Weigh Tradeoffs: Act as a product voice during client implementation, prioritizing initiatives and weighing technical and operational tradeoffs against a client’s strategic priorities.

Required Skills & Experience

📍Institutional & Regulatory Experience: Track record working with regulated financial products for institutional clients (e.g., hedge funds, asset managers, banks). 📍Digital Asset Domain Knowledge: Deep understanding of the digital asset custody space, including concepts like private key management, blockchain mechanics, and core custody operations (withdrawals, deposits, transfers). 📍Solutions Architecture: Demonstrated ability to scope out complex client requirements, propose technical solutions, and create detailed specifications for implementation teams. 📍Project Leadership: Proven ability to lead cross-functional delivery teams, take initiative, and produce measurable results and outcomes.Client Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to a non-technical audience.

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