About the role:

Pantera Capital is hiring an IT Systems Engineer to be the on-the-ground technology partner for their NYC office, responsible for delivering white-glove executive support, managing the endpoint fleet, and enforcing device compliance across the organization. This role requires presence at least 3 days a week in the NYC office.

Responsibilities:

📍Provide Tier 1 and Tier 2 technical support to executives, investment professionals, and staff — with an emphasis on speed, discretion, and minimal disruption. 📍Own office IT operations for your location: conference room A/V, network connectivity, printer management, physical security systems, and vendor coordination. 📍Device lifecycle management: procurement, provisioning, imaging, deployment, refresh, and secure decommission. 📍Manage MDM operations across Windows, macOS, and iOS — enrolling devices, deploying configurations, and monitoring compliance. 📍Weekly patch cycles and remediate vulnerabilities according to the firm's patch management policy. 📍Enforce endpoint compliance baselines: encryption, OS currency, firewall, screen lock, and EDR agent health. 📍Manage SLA adherence for all tickets in your queue and contribute to monthly compliance reporting. 📍Support onboarding and offboarding of employees: account provisioning coordination, hardware setup, and Day 1 readiness. 📍Participate in cross-training with peer IT Systems Engineers to ensure no single point of failure across offices. 📍Escalate infrastructure, identity, and security issues to the Platform & Security Engineering team using the defined escalation checklist.

Requirements:

📍2+ years of experience in an IT support, systems administration, or endpoint engineering role. 📍Hands-on experience with MDM platforms (e.g., Intune, Jamf, Addigy, Mosyle, Kandji) for endpoint enrollment, configuration, and compliance. 📍Strong working knowledge of macOS and Windows endpoint troubleshooting. 📍Experience with Azure AD / Entra ID (user management, group policies, Conditional Access basics). 📍Familiarity with patch management processes and endpoint compliance frameworks. 📍Ability to support users with professionalism, patience, and a sense of urgency. 📍Excellent communication skills — able to explain technical issues clearly to non-technical stakeholders. 📍Comfortable working independently with minimal supervision while staying aligned with team priorities.

Nice-to-have: 📍Experience in financial services, fintech, or crypto/blockchain companies. 📍Familiarity with NinjaOne or similar RMM platforms. 📍Experience with Jira Service Management or similar ticketing systems. 📍Exposure to SOC2 compliance requirements and evidence collection. 📍Basic scripting ability (PowerShell, Bash, or Python) for task automation.

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