Responsibilities

📍Provide expert-level remote management, administration, and support for the Production and Demo trading exchange, including updating underlying symbols, creating and scheduling contracts, performing end-of-day processing, settling expired contracts, and assisting with problem resolution. 📍Contribute to the development, ongoing refinement, enhancement, and continuous process improvement of services. 📍Assist in the investigation, implementation, and operation of third-party tools to enhance, automate, and streamline service delivery. 📍Support quality assurance testing to ensure service reliability and accuracy. 📍Handle a wide variety of issues, both within and beyond the defined job description.

Requirements

📍Ability to perform effectively in a mission-critical operational team environment. 📍Proven track record of collaborating with internal departments to deliver exceptional customer service. 📍Experience or familiarity with Linux servers is preferred. 📍Willingness to provide periodic off-hours coverage.

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