Responsibilities

📍The employee will be responsible for contacting high dollar value customers to facilitate that the customer’s EDD reviews are completed. 📍Outreach will be through email, text, and telephone; so excellent verbal and communication skills are a prerequisite. The employee will also be responsible for managing the EDD tracker to ensure that customer status is up-to-date and accurate. Tracking is completed via 📍Excel so the ability to work effectively with multiple complex data sources and/or technical analytical tools/resources to manage workload including:

Initiates and manages daily customer contact; 📍Maintains organized and accurate record keeping with the ability to create understandable tracking for use by multiple parties; 📍Facilitates EDD on customer accounts triggered by dollar value thresholds; 📍Understands to escalate fraudulent or suspicious activity to investigations; and 📍Complete quality control of EDD reviews, as needed 📍Other responsibilities to include: 📍Works a staggered shift to include one weekend day to support EDD efforts; and 📍Supports Compliance Team projects, as needed.

Required Qualifications

📍Bachelor’s degree in Business, Finance, or related field; 📍Two or more years of Customer Service experience, preferably in a cryptocurrency environment; 📍Excellent oral, written, critical thinking, problem solving and interpersonal skills; 📍Ability to grasp complex processes quickly and be able to identify risks and compensating controls; 📍Excellent problem solving abilities and results oriented; able to make decisions independently; and 📍Excellent organization skills and attention to detail.