What You'll Do:

📍Establish strategic direction and goals for hardware operations, including growth management, cost, quality, delivery, and fulfillment 📍Inventory Management: Forecast demand and manage inventory costs and availability 📍Own relationships with distribution and manufacturer partners to maintain supply chain (Shipmonk, OpenMesh, Meraki, Boomtown, UPS, Fedex) 📍Ensure and optimize timely, cost effective delivery of hardware to customer 📍Manage logistics lifecycle of hardware (Purchasing, Fulfillment, Shipment, Return, Reverse Logistics, etc.) 📍Manage network infrastructure lifecycle including commissioning, firmware, hardware upgrades and decommissioning 📍Architect wireless technical solutions to meet the customers’ business requirements 📍Project management of enterprise network and hardware integration design and implementation 📍Manage Professional Services vendor and process (installs, site surveys, integrations, etc) 📍Manage technical onboarding program, support, and experience 📍Ensure network and hardware customer service level agreements are met 📍Develop and lead technical enablement training and onboarding program (e.g. help center articles) 📍Identify, recommend and implement changes to improve productivity and reduce cost related to functional areas 📍Maintain network and hardware operations documentation, including configuration data, change requests, installation procedures, diagrams, and test plans 📍Support Sales and Customer Success teams in pre/post sales lifecycle 📍You will support the work of our engineering teams in monitoring and troubleshooting network operations.

What You Have:

📍Must be a forward thinker in bringing best practices to WiFi network implementations 📍A minimum of 5 years’ experience managing enterprise grade WiFi network operations 📍Bachelor's degree in computer science or equivalent experience 📍Advanced IT networking certification 📍Experience with industry leading WiFi network equipment: Cisco Meraki, Aruba, Ruckus, OpenMesh, etc. 📍Excellent oral and written communication skills for technical and non-technical audiences 📍Must possess interpersonal, analytical, organizational skills and great attention to detail in planning and documentation 📍Must be able to prioritize tasks and work well under pressure, self-motivated and service-focused 📍Ability to travel 10% or more of the time