About the company
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
Job Summary
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
šIn this role, the individual owns the key service and support relationship with the customer. Customer Success Managers are responsible for ensuring services/support for our customers are managed and maintained. The position requires a high degree of skill in relationship management, analysis, and leadership to have issues resolved for the customer šClient Governance - Top priority is customer satisfaction. Establish an aligned governance model with your client(s). Cadence drives service performance, engagement, and ongoing improvements, including improvement of customer surveys. Daily interactions, delivering services contract terms during the lifecycle of the agreement. šGovernance Model šFrequency: Daily/Wkly/Mthly/Qtrly šContent: šPerformance Metrics šBad Actors/Outliers šEntitlement/Billing
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
šVocational degree or 3-5 years of related experience šDetailed oriented, analytical and/or technical experience, preferably within NCR Services šDemonstrated proficiencies with Microsoft Office Suite software, excellent in Microsoft Excel šExcellent written and verbal communications skills šAbility to work in a fast-paced environment. multi-task, time management and organizational skills
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