What you’ll be doing (ie. job duties):

📍Perform QC reviews of complaint cases based on the quality rubric, ensuring compliance with established guidelines. 📍Provide constructive feedback to agents based on QC findings to support performance improvement. Feedback will be documented in written reports, and agents may need to set up meetings to discuss and clarify scores if needed. 📍Assist in refining and updating the complaints review process, contributing feedback and suggestions for ongoing improvements. 📍Conduct root cause analysis (RCA) to identify trends and areas for process enhancements.

What we look for in you (ie. job requirements):

📍Minimum of 3 years of relevant experience in financial services, crypto, investigations, legal, or the tech industry, with a focus on complaints handling, compliance, or regulatory matters. 📍Ability to work independently, manage multiple priorities, and balance tasks with minimal guidance. 📍Strong analytical skills with the ability to perform root cause analysis and provide actionable insights. 📍Comfortable providing feedback to agents and open to receiving feedback from peers and leadership.

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.