As our Client Onboarding Officer, your key responsibilities will include:

📍Offering an excellent customer experience by providing a seamless account opening process 📍Ensuring all client applications are processed with agreed consistent standards according to specific regulations 📍Reviewing and approving client applications, including individual, partner, corporate, trust, and joint account applications 📍Verifying documents and completing extended ID checks for some countries and identifying areas of potential risks (such as AML/Fraudulent IDs) 📍Communicating effectively with clients to hasten and complete the verification process and open new accounts 📍Identifying areas for improvements and opportunities to streamline processes 📍Maintaining a working knowledge of global compliance standards 📍Collaborating with other departments (Sales and Customer Service) to provide accurate information on new accounts 📍Assisting with customer support functions such as replying to support emails, live chat, and other support tasks

About You

📍Candidate should have experience working in a similar role, ideally in a bilingual environment 📍Ideally a background in finance, business, economics, commerce or similar 📍Degree in Finance, Business, Economics, Commerce or similar (desirable) 📍Experience in client onboarding and customer service 📍Fluency in English, Portuguese is a plus. 📍Attention to detail and ability to maintain quality under pressure 📍Ability to use good judgement, act and make decisions with integrity 📍Strong customer focus and passion for providing excellent customer service 📍Highly motivated and a positive people person

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