About the company
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the worldās fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of peopleās daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
Job Summary
What will I be doing?
šLead the triage automation lifecycle: translate business rules and HubSpot deal attributes into models/workflows, define precision/recall targets, build evaluation datasets, and run shadow/AāB tests; implement human-in-the-loop review in Jira with feedback loops back to rules/models. šPartner with Product/Engineering on CPQ: encode Delivery rules/guardrails, define acceptance criteria, validate pricing/packaging logic, and instrument telemetry; integrate with HubSpot as needed to reduce Delivery touch time while managing risk. šImplement and continuously improve the RFIāRFP assistant: retrieval quality, prompt/guardrail management, audit logs, redāteaming, and performance benchmarks; align with Delivery AI Principles. šBuild lightweight automations for Delivery ops: GoāLive checklisters (HubSpot/Jira), MPAD validators, Guru freshness bots, SLA breach alerts; integrate via APIs/webhooks into HubSpot, Jira, Slack, and CRM. šDefine reliability SLOs, incident response, and roll-back plans for automations; pipe telemetry to dashboards and partner with Insights on instrumentation. šMaintain technical runbooks; drive an automation roadmap tied to ROI and OKRs; apply PM skills to scope, deliver, and iterate automation projects.
What skills do I need?
š6ā8+ years in automation/AI operations, RevOps, or product-oriented ops, delivering rules/ML/LLM-powered workflows in production. šHands-on with workflow automation and API integrations across HubSpot and Jira (webhooks, automation rules, custom fields/properties, status transitions). šFamiliarity with LLM/RAG patterns (prompting, evaluation, guardrails) and experimentation methods (offline eval sets, shadow/AāB testing, post-launch monitoring). šAbility to translate ambiguous business rules into robust, testable logic with controls; comfort instrumenting telemetry and operational metrics in HubSpot/Jira. šStrong cross-functional leadership with Product/Engineering/Data; clear technical writing and runbook discipline; PM skills for planning, risk management, and delivery. šNice to have: CPQ/quote-to-cash experience; incident management/SRE-style reliability practices.
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