Responsibilities:

📍Investigate and assess fraud risk across customer onboarding, transaction, and login flows and take appropriate risk mitigation measures based on the outcome of investigations 📍Investigate and resolve customer issues related to risk and fraud, primarily through email 📍Identify and analyze fraud patterns and emerging trends, working with data science, product, and engineering teams to implement improvements to rules, policies, and controls to mitigate fraud risk 📍Leverage business expertise to identify process and strategy gaps and deliver actionable recommendations for operational improvements 📍Prepare ad-hoc reports regarding suspicious activity, root cause analysis of incident drivers, and key performance metrics across the fraud program 📍Conduct quality assurance reviews to maintain high levels of precision across manual review queues 📍Collaborate cross-functionally with teams including data science, identity, customer support, and compliance to mitigate fraud risks and drive operational and customer experience improvements

Minimum Qualifications:

📍3+ years of experience conducting fraud or risk investigations 📍1+ year of direct customer support experience in risk related issues via email, chat, or phone 📍Proven ability to identify fraud trends, perform root cause analysis, and recommend process or control enhancements 📍Comfortable making sound decisions in ambiguous or rapidly changing situations 📍Strong problem solving skills with the ability to stay composed under pressure 📍Excellent verbal, written, and interpersonal communication skills 📍A proactive, hands-on mindset - willing to take on any task, big or small, to protect our customers and strengthen trust

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