Responsibilities include:

📍Assisting and working alongside Customer Services Director, Executive Service Managers and Senior Service Analysts, Account Executive, and PS Engineer 📍Documentation of customer specific protocols for installations, software loads, and unique hardware selections 📍File value growth – assist in growing account revenue through support of product acceptance/evaluation function 📍Hardware maintenance of 40+ lab-based units to peek performance 📍Preparing reports on problems and resolutions of ATM hardware related issues, working with engineering to find solutions to issues discovered, providing on-site support 📍Ability to resolve customer issues and/or escalate issues to process or tool owners 📍Ability to quickly determine next steps in problem resolution process, involving the necessary internal parties and timely updating the account team and potentially customer on progress; 📍Managing client expectations and service requirements. 📍Attending vendor and customer meetings when required; 📍Other job-related duties as assigned.

Basic Qualifications:

📍Minimum of BA/BS or relevant experience in analytical/customer services role. 📍Proficient English Level (both verbal and written). 📍A+ Certification, Comp TIA, N+ Certification 📍Familiarity with large servers, mainframe computers, and imaging software 📍Needs to be available for all US Time Zones to coordinate with Customers and Account team. May need to adjust as account responsibilities dictate.

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