About the company
The Tie is the leading provider of information services for digital assets. Our core offering, The Tie Terminal, is the fastest and most comprehensive workstation for institutional digital asset investors. Our clients include the leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants. We’re backed by top-tier investors and retain the capital, customers, and team required to scale. We love crypto and we’re excited about our role in its global proliferation. We are based in New York City, but open to remote hires.
Job Summary
What You Will Work On
📍Build strong relationships with assigned clients 📍Work alongside the the Account Executives to win new business and increase sales 📍Provide support for customers in the pre-sales and post-sales processes 📍Maintain CRM including recording details notes from meetings with clients 📍Answering client questions via their designated support channel 📍Communicate new feature launches 📍Build dashboards, watchlists and news feeds for new clients 📍Aggregate product feedback from clients and present to the product team 📍Prospect and network for upsells to existing clients 📍Drive net retention
Requirements
📍BA/BS degree or relevant experience 📍Experience or passion for cryptocurrency markets is strongly preferred 📍An ability to gasp customers’ needs and suggest timely solutions 📍Excellent presentation, relationship building and communication skills 📍Strong analytical and problem-solving skills 📍CRM and client prospecting experience
